GDPR Statement
Under the current GDPR laws, all of your information will be kept private and confidential. As a business, we gather personal information because you have contented to its use and Bella’s Boutique gather only what is required within legitimate business interests.
Your personal data will only be used for one of the following reasons:
• Providing and managing your account, i.e. providing the service to you. Your details are needed so that your experience can be tailored to you and your pet’s needs.
• Communication with you, including but not limited to emails, calls, invoices or interaction via social media.
• Supplying you with information via email, i.e. any special offers, updates to policies, service updates or changes etc. You may opt out of receiving this information by responding to any such email and requesting that you do not wish to receive such information.
• In the unlikely event of your pet needing to access a Veterinarian, we may use limited data in order to assure your pet is logged accurately and treated to the best possible standard.
What personal data do we collect?
• Name
• Address
• Email Address
• Telephone Number
• Social Media Accounts (Twitter, Facebook, Instagram etc.)
• Alternative/Emergency Contact Name
• Alternative/Emergency Contact Email
• Alternative/Emergency Contact Phone Number
• Alternative/Emergency Contact Address
• Pet Name/Temperament/Care Requirements
• Named Veterinary Practice Details
How long will we keep your personal data?
We will only retain personal data as long as it is necessary to deliver our service. Your personal data will be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
• We will store data that is required to maintain an accurate record of our financial and accounting history for a minimum of six years.
Where do we keep your data?
• Your data will be stored in locked files and also on a password protected computer. Your email and phone numbers will also be added to Hannah Smith’s mobile, which is also password protected.
Do we share your personal data?
• Your data will never be shared unless legally required to, or with your permission to share, e.g. in an emergency situation which may involve giving your details to a professional, such as a vet or the police.
If you require a copy of the information held by Bella’s Boutique, please request in writing, giving details, i.e. name, address and pet name.
What are your rights?
Under GDPR, you have the following rights, which we will always work to uphold:
• The right to be informed about our collection and use of our personal data. This Privacy Notice should tell you everything that you need to know, however, you can always contact us to find out more or to ask any further questions that you may have.
• The right to access the personal data that we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to ask us to delete or otherwise dispose of any personal data that we have.
• The right to restrict or prevent the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability, i.e. if you have provided personal data to us directly, we are using it with your consent, or for the performance of a contract, and that data is processed by automatic means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Use of the services at Bella’s Boutique will be deemed acceptance of the following terms and conditions. Bella’s Boutique is prepared to consider changes, but these will only be effective if signed by Bella’s Boutique.
Bella’s Boutique offers a tailored service to all dogs, whether they require solo walks or enjoy group play and free-roaming fun. Please understand that for group walks, we can only accept well-socialised, mild-tempered, non-aggressive dogs. They must not exhibit food or toy possessiveness or any aggression towards other dogs or unknown humans, including children. Bella’s Boutique will consider dogs with behavioural issues for solo walks, providing that all information about your dog has been provided to us honestly so that we can ensure the best experience for you and your pet.
Bella’s Boutique retains the right to refuse service to any dog at our personal discretion.
Terms and Conditions
Acceptance of Bella’s Boutique services is deemed as acceptance of our Privacy Statement, Terms and Conditions and an agreement to pay our fees on time as agreed to Hannah Smith.
An in-home consultation is required, prior to reservations for all new clients.
Bella’s Boutique reserves the right to either impose supplementary charges and/or terminate this agreement if the assignment changes from the description given at the consultation. In the event that additional items need to be purchased in the absence of the client – i.e. in the event of a lead breakage, or items necessary to contribute to the health and wellbeing of your pet – Bella’s Boutique will purchase these and retain a receipt, upon which the client is responsible for the reimbursement of these items upon their return.
Bella’s Boutique will require all food stuffs, cleaning products, toys and grooming products to be provided by the owner and to be made available for Bella’s Boutique to use in your absence to care for your pet.
For visits whilst the owner is on holiday, Bella’s Boutique will obtain two copies of your house key during the in-home consultation (unless there is another key holder who is easily contactable locally). One key will be held by Hannah Smith, the service provider, whilst the other will be coded for security and kept separately to be used only in the case of an emergency or lockout.
The insurance held by Bella’s Boutique covers all issues related to key loss.
Bella’s Boutique will follow instructions to administer medications as directed, providing the “Permission to Administer Medicine” form is completed, but cannot be held responsible for complications that arise as a result.
Bella’s Boutique reserves the right to deny or terminate services because of safety or financial concerns.
Please inform Bella’s Boutique of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and any other pertinent information.
Extreme weather conditions may mean a curtailment or cancellation of our services at short notice. You will not be charged in this event; however, we will endeavour to keep your pets’ company if we can get there. Details will be discussed on a case by case basis.
Under no circumstances will Bella’s Boutique service any pet that has any form of active contagious illness. If Hannah Smith is bitten or exposed to any disease or ailment received from the clients’ pet(s), which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.
Although every care is taken to prevent contact with dogs with Kennel Cough, Bella’s Boutique cannot be held liable for your dog contracting Kennel Cough. We strongly advise you discuss a vaccination with your vet prior to joining any group walks.
Dogs must be up to date with all mandatory vaccinations prior to engaging in any outdoor services.
Dogs may be paired together for walks unless previously agreed with the owner that the dog must be kept separated.
Intact females will be exempt from group walks for three weeks and Bella's Boutique must be informed of your pet being in heat prior to any planned walk or visit. Dogs in heat will not be walked in areas frequented by other pets, transported via car, or involved in group walks. If your pet is traditionally on a group walk, their schedule may be altered while they are on heat in order to accommodate their solo status for the time period of their heat. This means that they may be visited earlier or later than originally planned. If this is unsuitable, owner will have to make other arrangements for their dog until they are able to rejoin their regular schedule.
Bella’s Boutique aims to give as much notice as possible for time off, i.e. holidays. Should we not be able to fulfil a walk or visit ourselves, we will try and recommend an alternative person or refund for that walk or visit.
Bella’s Boutique will not allow access to clients’ premises to anybody, other than a person authorised to do so by the client. Bella’s Boutique does not accept liability for other persons who will be in your home prior to, during, or immediately after our services have been rendered. Please inform us at the time of consultation of anyone who may have access to your home while you are out or away. This includes cleaning services, maintenance personnel, friends, family and neighbours.
Bella’s Boutique does have liability insurance; however, it is strongly recommended that all clients’ pets are insured through the client. Bella’s Boutique will not be liable for any damage or injury caused by your pet, any theft or damage to your property, or injury/illness of your pet unless we can be shown to be negligent.
Bella’s Boutique will require details of the insurance company, policy number and contact telephone number, alongside details of the vet responsible for your pet’s welfare prior to the commencement of your service.
In the highly unlikely event that the client cannot be contacted during an emergency, the client gives Bella’s Boutique permission to act on their behalf for the welfare of the pet, i.e. when providing veterinary treatment/decisions, including but not limited to prescribing medications, treating injuries and euthanasia. Bella’s Boutique will make every effort to contact the client before any decisions are made but reserves the permission to act in the best interests of the animal.
Payment
Bella’s Boutique will require payment by the beginning of the week in advance of any services being delivered. If Cash is being paid, this should be left at the property and payment by BACS must have cleared before any services are delivered. Cheques will not be accepted.
For overnight pet sitting, Bella's Boutique requires a 50% deposit to secure your chosen dates. This is a non-refundable holding fee and will not be returned if the sit is cancelled within 72 hours of the booked dates. The remaining 50% of the fee must be paid 24 hours prior to the service beginning. Cash can be accepted if prior arranged with the sitter, to be left at the property on the first day of service.
Cancellations
In the event of cancellations, the full cost of the service will be obtained/retained by Bella’s Boutique if given less than 24 hours’ notice. If greater notice is given, the client will not be charged and/or funds for the cancelled service will be returned or held for future bookings.
Overnight sits are subject to a 50% holding fee to secure your dates. This fee is non-refundable within 72 hours of the service date. If greater notice is given, the client will not be charged and/or funds for the cancelled service will be returned or held for future bookings.
Late Payments
In the event of late payments, any unpaid invoices exceeding 7 days will incur a late payment fee. This is a small sanctioned fee of £1 per day in which the clients’ invoice remains unpaid. Regular unpaid invoices will render further bookings liable to cancellation without notice and without any liability on the part of Bella’s Boutique.
Photography Permission
The client grants Bella’s Boutique permission to take photographs of their pet(s), and to copyright, use and publish these photographs in print and/or electronically. They may use such photographs of said pet(s) with or without clients’ name and for any lawful purpose, including, for example, such purposes as publicity, illustration, advertising, and web content.
